Quick Support & Trouble Desk

Connection down? Red loss light? Open a trouble ticket instantly without password login boundaries.

Subscriber Identifier *

Matches your account profile automatically. Where is my ONT Serial?

Full Name *

Contact Email *

Contact Phone *

Issue Category *

Severity / Urgency *

Describe the Issue * Mention any specific alarms, e.g. flashing RED 'LOS' light on your modem.

Power-cycle your ONT: Unplug your modem from power for 60 seconds and plug it back in.
Check optical connections: Verify the yellow fiber-patch cord connected to your wall box is secure.
No Password Required: Entering your email or phone on the left links your ticket directly to our engineers.

If your internet is completely dark, speak directly with our NOC center support engineers.

Phone Support 07190-DMK-FIBER

WhatsApp NOC Desk +234 7190-DMK-FIBER

Support Email helpdesk@dmk.ng